Ihiji ProVue is a union of Ihiji’s Invision and ServiceManager products and focuses on a powerful, intuitive solution for lifelong customer service and support of smart home and connected devices.
It allows technology professionals to remotely monitor, manage and support their client’s technology through a re-envisioned and redesigned interface. This redesigned interface simplifies setup and management without sacrificing power and improves back-end functionality.
“Ihiji has spent years working with dealers to understand the challenges of lifetime client support, remote systems management and service plans. Over the past twelve months, our team has honed that focus in on improving the technical remote systems management portion of that equation by improving usability for the dealer,” says Ihiji co-founder and vice president of product Michael Maniscalc.
Building on Ihiji’s Vendor Insights Program (VIP), Ihiji ProVue includes improved Ihiji Invision features for auto-discovery, device identification, setup and deep insights using Ihiji’s device module and identification library.
Ihiji will also be showcasing ProVue Mobile and Ihiji HomeVue at CEDIA 2017. ProVue Mobile will allow field technicians to more easily configure and discover devices while on-site, as well as manage all power reboots while on-the-go. Ihiji HomeVue allows a customer to get a snapshot of system health and perform self-help reboots.
“Although a significant focus of ProVue is on simplifying setup and management of remote monitoring, our team has gone to great lengths to look at the bigger picture. The ultimate goal of ProVue and HomeVue is to incorporate additional self-service and value add features for clients,” says Michael.
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